FAQs Dr.Bright

Dr.Bright answers your most frequently asked questions about our dental products :

- Can I remove coffee, tea and nicotine stains from my teeth?

Absolutely! With Densine, you can easily remove all types of stains from your teeth with a regular and thorough routine. The vibrations can easily remove layers of stains caused by coloured foods, drinks and nicotine from your teeth.

- How does vibration remove plaque and tartar from my teeth?

The Densine tooth cleaner uses gentle vibrations with different adjustable speeds. These vibrations cause plaque, tartar and brown stains that have accumulated on your teeth to be broken down and removed.

- I have sensitive teeth, is Densine tooth cleaner right for me?

Dr.Bright has thought of everyone. Our Densine tooth cleaner has 5 adjustable vibration levels to choose from. Start with the "Soft" level which has a very gentle vibration suitable for sensitive teeth and beginners.

Once you are comfortable with low vibrations, move to a higher level until you are happy with the speed of vibration of your teeth - this way you are 100% in control of your routine.

- How often should I use the tooth cleaner ?

It is recommended to use our tooth cleaner 1-2 times a week along with daily brushing for a complete oral routine. Regular daily care will prevent the accumulation of stains, plaque and tartar in the long term. In this way, you prevent cavities, gingivitis and other dental conditions.

- Does it work? What is the return policy?

Yes, it works. We invite you to go to our "Customer Reviews" section if you want to read our customers' feedback.

It is normal to be sceptical and that is why we have a 30 day return policy. If you are not satisfied with the product, you can simply contact our customer service department at: contact.drbright@gmail.com and receive a 100% refund. 

- Does the tooth cleaner heat up like a dentist's office?

No, unlike the dentist, our tooth cleaner does not heat up. So there is no need for irrigation to cool the tip. Densine uses a gentle vibration technology that does not require cooling and is therefore accessible to everyone.

- What are the shipping times for your products?

Our average shipping time is 5-7 business days.

- Do you ship worldwide?

Yes, we do. Delivery is available worldwide.

- Where are your offices located?

Our offices are located in London.

- Do you provide tracking information?

Yes, wait 3 days after your order and ask us via email at Contact.drbright@gmail.com. You will then get your tracking number so that you can follow the progress of your package.

- Some items are missing from my order, what happens?

Our products are shipped separately according to your order. If your order contains items from two different warehouses, there will be two deliveries. The rest of the order will most likely arrive shortly.

- I have received a damaged item. What should I do?

We are sorry to hear that. Simply send us a picture of the damaged item in question to the following email address: contact.drbright@gmail.com and we will send you a new, similar product at our expense as quickly as possible.

- I still haven't received my order. What is taking so long?

We apologize for the delay. Sometimes international shipping can take longer than expected due to customs clearance. However, you can track your order and see where it is at any time. If you still feel you need help tracking your package or would like to inquire about it, please contact us by email at contact.drbright@gmail.com

- Do you have a refund policy?

We do our best to resolve any issues our customers may have with their online items. If you still wish to receive a refund on your order, we can of course make the payment, as long as the claim is made within 30 days of the order date and the product(s) concerned are not on sale. For more information, please read more about our refund policy.